SightMax 3.0 has been completed and is ready for delivery to you!
New features in 3.0 include:
Conversion to .NET 2.0 - SightMax 3.0 was built using the latest in .NET 2.0 technology, along with all plugin assemblies to .NET 2.0 as well!
SightMax now with Microsoft SQL Express 2005 - SightMax 3.0 was designed for and bundled with the new and improved Microsoft SQL Express 2005!
Enhanced Localization of Visitor Chat Window and Text - You can now fully customize your Visitor Chat Window and text in your native language! This includes all text and system messages that are viewed by or emailed to your visitors, thus creating a better visitor experience.
Improved! Unanswered Chat Timeout - Don't lose the sale! If a chat goes unanswered after a configured period of time set by you, the visitor will be directed to complete an Offlne Message which will be emailed to a specified email address of your choice.
Realtime Return Visitor History - At a glance Operators can now see how many times a visitor has come to your website.
Custom Visitor Invite Images and Placement - Customize your Visitor Invite Image to be any size you wish. Like a small window? Medium or large...its your choice! You can also customize where you would like the display position of your invite to show up on your pages.
Auto Visitor Invite - This "pro-active" feature allows you to automate/configure a timed chat invite graphic to pop up on a specific page of your website after a designated time. This is great for inviting visitors to chat who linger on a particular page for a while.
Auto Email Transcript to Queue after Chat Session - Automatically email all chat transcripts to a specific Queue Administrator. This allows for parsing into CRM solutions, ticketing systems etc.
Enhanced! The SightMax Operator GUI now allows your operators to reorganize/customize all of the visitor information columns to best suit their needs by drag and drop. Each Operators customized GUI is saved to Login memory.
Microsoft Virtual Earth Tab - This great little feature courtesy of Microsoft, allows you to have a true bird's eye view of your website visitors physical location. Just too cool and we had to add it!
IP Filtering for Specific IP's - This filter stops all reoccuring and unwanted website traffic from specified IP's from being logged into the database or displayed in SightMax. Great for filtering out localized traffic from being reported.
Designated Purging of Database - Purge old chats and session data automatically with this time based purge feature. This helps to keep resources free, speed search time and keep the size of your database down.
Cross Queue/Domain Transfer - A great feature! This allows for your operators to transfer chat sessions from one queue to another or even from one website (domain) to another website at the click of a button! Optionally, customer history can go with the chat session transfer.
Improved! Reporting Generation - With new and improved behind the scenes adjustments, generating of reports is even faster and utilizes even less overhead.
Customers who purchased SightMax on or after August 1, 2006 will receive the update free of charge. Currently subscribed customers on our Annual Support Program will also receive the update free.
If you aren't on the Annual Support Program, now would be a great time to sign up as prices are going up! Starting November 1, 2006, we will be splitting the Annual Support Program into two packages; 1. Annual Product Update Renewal, 2. Annual Support. With the two packages, customers can subscribe to annual support, program updates, one or both.
Finally, we would like to thank Mike Gorney, our lead developer on SightMax. He has done an outstanding job on SightMax 3, and deserves big thanks and his name in Neon Lights :-) Good job GDogg!
Posted
Oct 05 2006, 10:12 AM
by
eweber