SightMax 5.0 Now Available!

The next generation of live chat has arrived…SightMax Live Chat v5.0 has been Released!

SightMax Live Chat 5.0 is Now Available for Download and Purchase.

The SightMax Live Chat programming team is proud to unveil v5.0 and congratulations to them on a great year of development!  We program, brainstorm and research every single day to keep SightMax Live Chat ahead of the pack as we are committed to providing our customers with the best live chat solution on the planet!
Thanks to all of you that gave us your feedback as communication is the key to success! Check the new features and functions added to this v5.0 release.
New Features in SightMax 5.0

►AJAX Powered Visitor Chat Window - Our new AJAX powered chat window eliminates some behind the scenes updating and allowed us to enable new features such as SmartQueue and the Position in Line indicator. By utilizing AJAX technology, we will be able to add additional new features much more easily.

►SmartChat On-the-Fly Auto Language Translation - With SmartChat, operators can intelligently speak the language of the visitor. Once the visitor language is identified, the operator chats in their own native language and the text sent back to the visitor will be automatically converted to the visitor’s native language.

For example, if the visitor is chatting in French, but the operator only speaks English, the operator simply chooses "French" and everything that is typed in English gets automatically translated to French for the visitor. See sample below:

Dragos 8:51:24 AM SightMax Installable for 2 Operators is $399. SightMax Installable pour 2 opérateurs est de $ 399.
Dragos 8:51:44 AM It is a one time fee, and you won't have any monthly fees. Il est une fois des honoraires, et vous n'aurez aucun frais mensuels.

Visitor 8:52:10 AM C'est parfait. Merci beaucoup pour vos réponses. It's perfect. Thank you very much for your answers.

Visitor 8:52:17 AM us recontacterai surement Recontact us surely

Supported Languages include: Spanish, French, Italian, Portugese, German, Russian, Chinese and Japanese

►SmartQueue (Ability for the visitor to pick from a list of queues, with status of each queue) - Visitors can now select from a list of queues at the click of a single chat button. With SmartQueue, visitors can choose the desired queue either from a drop down list or radio buttons. Each queue shows the status (offline/online), plus each dynamically generated prechat survey for the given queue... all from a single chat window (see admin guide for implementation).

Additional SmartQueue Features:

Added query string to allow for multiple SmartQueue selection - As part of the SmartQueue feature, the administrator can selectively choose which queues show up in the selection dropdown/radio buttons from which the visitor can select.

Added the ability to customize the PreChat, PostChat, and Offline Banners in the CustomVis.xml

►Position in Queue Notifications while waiting on chats - One of the advantages of our new AJAX Powered Chat Window is the ability to dynamically display the position that the visitor is "in queue". When a visitor invokes the chat, the waiting screen now shows their waiting position in line for that queue, i.e., "You are number 3 in queue" (see admin guide for implementation).

►iMaximo (optional) - Industry First! Full SightMax Mobile Operator Console for the Apple iPhone. Written for WEB 2.0, features include complete Visitor Monitoring with Geo-Location, Co-Browse and Chat. Also included in iMaximo are our industry first Coaching and Joining of live chats, plus chat transfers and historical chat lookups; iMaximo even includes our SmartChat language translation. Additionally, our Web 2.0 implementation allows iMaximo to run on Apple MAC's and Windows PC's using browsers with full DOM2 compatibility including Apple Safari 3.0+, Firefox and Opera 9.0+ browsers (see www.sightmax.com for more details)