Operator Shows visitors then Disconnects

Optrics posted on 03-19-2009 12:16 PM | 96.52.128.143

rated by 0 users

Hi,

We just experienced a strange issue, after having just installed version 6.0.

In noticed that our operator station showed blank visitors.  I checked and it was disconnected.  I reconnected, it briefly displayed the visitors to our sites, with an hourglass cursor, then disconnected.

Always does that now.  Restarted it, and same issue.  Restarted the computer, and same issue.  My personal station still can connect to our SightMax server and has no problems.  Same with other staff and their stations.  Just this one.

Ran fine yesterday, all day.

I wonder if anyone has experienced and solved this issue?

The Machine: XP Pro Service Pack 3, Intel Pentium 3, 746mhz, 768m ram

Here's an error from the machine's event log: 

SightMax: Event Type: Error
Event Source: SightMax Operator Gui
Event Category: None
Event ID: 2000
Date:  3/19/2009
Time:  10:05:21 AM
User:  N/A
Computer: SIGHTMAX
Description:

System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Object reference not set to an instance of an object. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmartMax.SightMax.Agent.Operator.RemotedOperator.Logout(SecurityIdentifier sid)
   at SmartMax.SightMax.Core.Service.CoreService.SmartMax.SightMax.Agent.Operator.IRemotedOperator.Logout(SecurityIdentifier sid)
   at SyncInvokeLogout(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage...)

Thanks

David